If Lync continues to prompt you for credentials after it has done this several times, there's probably an issue with Outlook or with the Exchange services. Lync generally prompts you for credentials only after you're signed in and when it must connect to an external service such as the Microsoft Exchange Free/Busy service or the Exchange Calendar service. This issue occurs for multiple reasons, and in certain scenarios, it is the expected behavior. Calendar and Free/Busy information from Outlook.You may be prompted for credentials when Lync tries to connect to any of the following services: ![]() The message that you receive may vary, depending on which service Lync is trying to connect to.
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